VISITOR GUIDELINES

 

Conditions of Entry

• Admission to House of Arts may require a valid Membership, ticket, invitation or other proof of entitlement, as applicable.

• House of Arts reserves the right to refuse or revoke admission, or require any person to leave the premises, where reasonably necessary for safety, security, operational reasons, non-compliance with these Visitor Guidelines or applicable law.

• Visitors may be required to produce a valid Membership, ticket or proof of identity upon request.

• Children under the age of 12 must be accompanied and supervised by a responsible adult at all times.

• Entry to certain exhibitions, Events, workshops or areas of House of Arts may be subject to additional conditions, age restrictions or capacity limits.

• Admission may be refused or revoked where a Membership, ticket or invitation is invalid, has expired, has been transferred in breach of these Terms, or has been obtained fraudulently.

• House of Arts reserves the right to restrict or limit entry where necessary to comply with venue capacity limits, health and safety requirements, or operational considerations.

• Re-entry to the premises may be restricted or prohibited for certain exhibitions, Events or programmes at the discretion of House of Arts.

 

Security

• House of Arts reserves the right to carry out reasonable security measures, including bag inspections and the use of security screening equipment, where considered necessary for the safety and security of visitors, staff, artworks and the premises.

• Visitors who refuse to comply with security procedures may be refused entry or required to leave the premises.

• House of Arts reserves the right to refuse entry to, or require the removal of, any item which it reasonably considers may present a safety, security or operational risk, or which may damage artworks, exhibits or the premises.

 

Protection of Artworks

• Visitors must not touch, move or otherwise interfere with any artwork, exhibit or display unless expressly identified as interactive or permitted by House of Arts.

• Visitors must not cross barriers, enter restricted areas or interfere with the operation of any exhibition or installation.

• Visitors are responsible for any loss or damage to artworks, exhibits, equipment or other property of House of Arts resulting from their willful misconduct or negligent acts or omissions and may be required to reimburse House of Arts for the reasonable cost of repair or replacement.

 

Photography

• Personal photography and video recording for private, non-commercial use may be permitted unless otherwise indicated by House of Arts or in relation to a particular exhibition, artwork or Event.

• Flash photography, tripods, selfie sticks, drones and other professional equipment are prohibited unless expressly authorised by House of Arts.

• Commercial photography, filming, recording or live streaming requires the prior written approval of House of Arts.

• Visitors must respect the privacy of other visitors, participants and children and comply with any instructions issued by House of Arts regarding photography or recording.

• House of Arts reserves the right to prohibit or restrict photography or recording at any time for operational, security, safety, intellectual property or contractual reasons.

• By entering House of Arts, visitors acknowledge that photography, filming or audio recording may be carried out by or on behalf of House of Arts for promotional, educational, archival or security purposes. Visitors who do not wish to appear in such recordings should notify a member of staff upon arrival, and House of Arts will use reasonable efforts to accommodate such request where practicable.

 

Conduct

• Visitors must behave in a respectful and considerate manner towards other visitors, artists, performers and House of Arts personnel.

• Any abusive, threatening, violent, discriminatory, harassing, intoxicated or otherwise inappropriate behaviour may result in refusal of entry or immediate removal from the premises without refund where applicable.

• Visitors must not engage in any commercial activity, solicitation, fundraising, demonstrations, protests, unauthorised performances or distribution of promotional materials without the prior written approval of House of Arts.

• Visitors must comply with all reasonable directions issued by House of Arts staff and security personnel.

• House of Arts reserves the right to require any visitor who fails to comply with these Visitor Guidelines to leave the premises immediately, without refund where applicable

 

Safety, Security & Emergencies

• Visitors must comply promptly with all emergency procedures and the directions of House of Arts staff, security personnel and emergency services.

• Visitors must immediately report any accident, injury, damaged artwork or property, suspicious activity or safety concern to a member of House of Arts staff.

• House of Arts reserves the right to evacuate all or part of its premises whenever necessary for the safety and security of visitors, staff, artworks or property.

• CCTV and other security systems may operate throughout House of Arts for safety, security, operational and crime prevention purposes in accordance with applicable law.

In the event of an emergency, visitors must comply promptly with all directions issued by House of Arts staff, security personnel or emergency services. Failure to do so may result in removal from the premises or refusal of future admission.

 

Lost Property

• Visitors are responsible for their personal belongings at all times. House of Arts accepts no responsibility for any loss, theft or damage to personal property, except where such liability cannot be excluded under applicable law.

Any property found on the premises should be handed to a member of House of Arts staff. Lost property will be retained for such period as House of Arts considers appropriate and may thereafter be disposed of or otherwise dealt with in accordance with its lost property procedures and applicable law.