TERMS & CONDITIONS

 

1. Definitions

 

Event means any exhibition, workshop, talk, screening, performance, educational programme, tour, cultural activity or other event organised, hosted or facilitated by House of Arts, whether ticketed, complimentary or invitation-only.

 

House of Arts means the arts and cultural space operated within Expo City Dubai, including its galleries, exhibition spaces, event venues, digital platforms, membership programmes, visitor services, and any associated facilities, websites, applications or services operated on its behalf.

 

Linked User means an individual registered by the Primary Member and who has been authorised to access House of Arts in accordance with the conditions of that Membership. Linked Users do not hold membership in their own right and will not be permitted access to any personal or financial information of the Primary Member.

 

Member means an individual who has purchased or has been granted a valid House of Arts membership and whose membership remains active and in good standing in accordance with these Terms & Conditions.

 

Membership means any House of Arts membership product offered from time to time, including but not limited to Discovery Membership, Emerging Artist Membership, Family Arts Membership, Founding Patron Membership and any future membership categories introduced by House of Arts.

 

Platform means the software and systems used to manage the purchase, renewal, communications, and administration related to memberships and event tickets This includes integrations with authorised third-party service providers.

 

Primary Member means the named individual who purchases and administers either their own membership or any membership that includes Linked Users. The Primary Member is responsible for managing the Membership, maintaining accurate information for all Linked Users, receiving communications relating to the Membership and ensuring compliance with these Terms & Conditions.

 

QR Code is a type of barcode that stores digital information. A QR code is displayed on digital membership cards and event tickets for admission to House of Arts, or any event(s) taking place in House of Arts, using the Smart Gate entry system.

 

Smart Gate means the electronic access control system at House of Arts.

 

Third-Party Service Provider means any organisation engaged by House of Arts to support the operation of the Platform or related services, including but not limited to website providers, visitor management systems, payment gateway providers, digital wallet providers, cloud service providers and communication platforms.

 

Ticket Holder means an individual holding a valid ticket, booking confirmation or invitation granting admission to a specific event, exhibition, programme or activity organised or hosted by House of Arts.

 

User means any individual who accesses or uses the House of Arts Website, Membership and Visitor Management Platform, kiosk or any other digital service, irrespective of whether a transaction or registration is completed or not.

 

Visitor means any individual who enters, visits, attends or accesses House of Arts, whether through a paid membership, event ticket, complimentary admission, invitation or any other authorised means.

 

Wallet Pass means a digital version of a membership card or event ticket stored inside the digital wallet on your mobile device, tablet, or wearable.

 

2. Acceptance

Use of the website, self-service kiosk or membership and visitor management platform constitutes acceptance of these Terms and the Privacy Policy.

 

3. User Accounts

Users are responsible for ensuring that all information provided during registration is accurate, complete and kept up to date. Users are also responsible for maintaining the confidentiality of their account credentials and for all activities carried out through their account. House of Arts reserves the right to suspend or disable any account where it reasonably believes that these Terms have been breached or where the security or integrity of the Website or Platform may be compromised.

 

4. Acceptable Use

Users shall use the Website and Platform only for lawful purposes and in accordance with these Terms. Users must not:

1. use the Website or Platform in any manner that may damage, disable, overburden or impair its operation;

2. attempt to gain unauthorised access to any part of the Website, Platform, servers or networks;

3. introduce viruses, malware or any other harmful technology;

4. use automated systems, bots, scraping tools or similar technologies to access, extract or copy content from the Website without the prior written consent of House of Arts; or

5. use the Website or its content for any unlawful or fraudulent purpose.

 

5. Payments

Your payment is safely processed by trusted third-party partners. For your security, House of Arts does not store any of your full payment card details.

 

6. Electronic Communications

By creating an account, purchasing a Membership or ticket, or otherwise using the Website or Platform, you agree to receive communications from House of Arts electronically, including confirmations, notices, receipts, updates relating to your Membership or booking, and other operational communications. Where required by applicable law, marketing communications will only be sent where you have provided the necessary consent or another lawful basis applies.

 

7. Digital Credentials

House of Arts retains ownership of all digital membership cards, event tickets, QR codes and digital passes issued through the Platform. Such credentials are personal, non-transferable and may only be used by the individual to whom they are issued. House of Arts reserves the right to suspend, deactivate or revoke any digital credential where it reasonably believes that it has been shared, transferred, copied, altered, fraudulently obtained or otherwise misused, without prejudice to any other rights or remedies available under these Terms.

 

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, unless otherwise required by applicable law.

 

9. Order of Precedence

These Terms apply generally to the use of the Website, Memberships, Events and visitor services provided by House of Arts. Certain Memberships, Events, exhibitions, workshops, programmes, promotions or ticket purchases may be subject to additional terms and conditions communicated at the time of booking, registration or purchase. In the event of any inconsistency between these Terms and such specific terms, the specific terms shall prevail to the extent of the inconsistency.

 

10. Limitation of Liability

House of Arts shall not be liable for indirect, incidental or consequential loss arising from use of the Website, Platform or Visitor Services except where liability cannot be excluded under applicable law.

 

11. Refund Policy

Membership fees are non-refundable, non-transferable and may not be exchanged once purchased, except where required by applicable law. Event tickets may only be refunded or exchanged where an Event is cancelled by House of Arts or where otherwise expressly stated at the time of purchase. House of Arts reserves the right to reschedule, postpone or modify Events due to operational requirements or unforeseen circumstances. In the event of duplicate transactions or technical payment errors, visitors should contact House of Arts as soon as reasonably practicable for review and resolution. Approved refunds will be processed using the original method of payment where possible.

 

12. Suspension and Termination

House of Arts reserves the right to refuse admission, suspend or terminate any Membership, ticket, booking or access to the Website, Platform or its facilities where it reasonably believes that:

1. these Terms have been breached;

2. any Membership, ticket or digital credential has been misused, shared, transferred or obtained fraudulently;

3. false, inaccurate or misleading information has been provided;

4. the visitor has engaged in abusive, threatening, unsafe, unlawful or inappropriate behaviour; or

5. such action is reasonably necessary for safety, security, operational or legal reasons.

Any suspension or termination under this clause shall not automatically entitle the affected person to a refund, except where required by applicable law.

 

13. Force Majeure

House of Arts shall not be liable for any delay, interruption, cancellation or failure to perform its obligations under these Terms where such delay or failure arises from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, extreme weather conditions, fire, flood, epidemic or pandemic, government action or restrictions, civil unrest, labour disputes, utility failures, technical or network outages, cyber incidents, or any other event that materially affects the operation of House of Arts or its digital platforms. In such circumstances, House of Arts reserves the right to suspend, postpone, modify or cancel Memberships, Events, programmes or services where reasonably necessary.

 

14. Visitor Management Platform Availability

We are committed to providing seamless access to the House of Arts platforms and digital services. While we continuously strive to keep our systems fully operational, occasional maintenance or unexpected technical difficulties may occur.

 

15. Operational Closures

House of Arts reserves the right to temporarily close, restrict or modify access to all or any part of its premises, exhibitions, facilities, programmes, Website or Platform where reasonably necessary for maintenance, health and safety, security, private events, filming, operational requirements, governmental directions, emergencies or any other circumstances beyond its reasonable control. Such closures or restrictions shall not, of themselves, entitle any visitor or Member to a refund or compensation except where expressly provided in these Terms or required by applicable law.

 

16. Website availability and Disclaimer

The Website and Platform are provided on an "as is" and "as available" basis. While House of Arts uses reasonable efforts to ensure that the Website and Platform are accurate, secure and available, it does not warrant that they will be uninterrupted, error-free, free from viruses or other harmful components, or that all content will be complete, accurate or up to date. House of Arts reserves the right to modify, suspend or withdraw any part of the Website or Platform at any time without prior notice.

 

 

MEMBERSHIPS & TICKETING

 

General Membership Conditions

All Memberships are subject to venue capacity, operational requirements, exhibition availability and these Terms. A Membership provides the benefits expressly stated for that Membership category but does not guarantee admission to every exhibition, event, workshop, programme or activity. Certain exhibitions, events or experiences may require separate booking, additional payment or may be subject to limited capacity, eligibility requirements or specific terms and conditions. House of Arts reserves the right to amend Membership benefits from time to time, provided that any material changes shall not affect Memberships already purchased during their current validity period, except where reasonably required for operational, legal or safety reasons.

 

House of Arts reserves the right to cancel, postpone, reschedule or modify any Membership benefit, exhibition, Event, workshop, programme or activity where reasonably necessary due to operational requirements, health and safety considerations, security concerns, low attendance, force majeure or other circumstances beyond its reasonable control. Where an Event is cancelled by House of Arts and not rescheduled, the affected visitor shall be entitled to any refund expressly provided under these Terms or as required by applicable law.

 

Participation in workshops, classes, performances, studio activities or any other physical or hands-on programme is at the participant's own risk. Participants are responsible for ensuring that they are medically fit to participate and must comply with all health and safety instructions issued by House of Arts or its representatives. House of Arts reserves the right to refuse participation where it reasonably considers that participation may present a health or safety risk to the participant or others

 

Each membership product is governed by the following conditions.

 

One-Day Discovery Membership

• Available to one named user only.

• Provides unlimited access for one day during public opening hours on the selected date of visit, subject to unforeseen operational closures, special events, maintenance periods and temporary exhibition restrictions.

• Automatically expires at the end of the validity period.

• Cannot be transferred, resold or shared.

• Entry remains subject to successful QR validation.

​

Discovery Membership

• Available to one named user only.

• Includes up to three visits, valid for 90 days from the date of first valid QR scan subject to operational closures, special events, maintenance periods and temporary exhibition restrictions.

• Automatically expires at the end of the validity period.

• Cannot be transferred, resold or shared.

• Entry remains subject to successful QR validation.

• Unused visits remaining at the expiry of the Membership shall automatically lapse and shall not be refunded, transferred or carried forward to any renewal or new Membership.

 

Emerging Artist Membership

• Available to one named user and reserved for practising artists.

• Provides unlimited access during the active membership period subject to operational closures, special events, maintenance periods and temporary exhibition restrictions.

• Membership is personal and non-transferable.

• Opportunities to reserve and create within the open studio spaces

• Access to selected programmes

• Access during public opening hours

• House of Arts may request identification where misuse is suspected.

• Eligibility for the Emerging Artist Membership shall be determined by House of Arts in its sole discretion. House of Arts reserves the right to request reasonable supporting information to verify an applicant's practicing artist status at the time of application or renewal, and to suspend or cancel the Membership where the eligibility requirements are no longer satisfied.

 

Family Arts Membership

• Available to up to five named users from one household, including a maximum of two adults and three children between the ages of 3 and 12 years old ."

• Provides unlimited access during the active membership period subject to operational closures, special events, maintenance periods and temporary exhibition restrictions.

• The Primary Member shall remain solely responsible for the payment, renewal, communication and management of the membership and remains responsible for all Linked Users.

• Only the Primary Member will receive the principal digital membership, membership number, QR code and Apple Wallet / Google Wallet passes.

• The Primary Member shall provide the first and last name of each additional adult and child during registration.

• House of Arts will collect only the first name, last name and age of each child, unless further information is reasonably required to facilitate participation in a specific programme or to comply with applicable legal or regulatory requirements.

• The Primary Member warrants that all Linked Users form part of the same household and that the information supplied is accurate.

• The Family Arts Membership may not be shared or transferred to other households or used for commercial purposes.

• House of Arts reserves the right to verify household eligibility, request supporting information where misuse is suspected and suspend or terminate the membership where these Terms are breached.

• If your mobile device is lost or stolen, the Primary Member must immediately contact House of Arts to cancel old credentials and issue a new digital membership card.

• House of Arts reserves the right to update the composition, eligibility criteria and benefits of the Family Arts Membership for future Membership periods. Any changes shall apply only upon renewal, unless otherwise required for operational, legal or safety reasons.

 

Founding Patron Membership

• Annual membership available to one named user only.

• Provides unlimited access for the Primary Member subject to operational closures, special events, maintenance periods and temporary exhibition restrictions.

• Includes six one-time guest passes during the membership term.

• Guest passes carry no cash value and expire with the membership.

• Includes guaranteed complimentary access to all programmes

• Includes access during public opening hours

• Special previews of new exhibitions

• Complimentary guest passes and other Membership benefits are personal to the Founding Patron Membership, have no cash value, may not be sold or exchanged and expire automatically upon expiry or termination of the Membership unless otherwise determined by House of Arts.

 

Event Tickets

• Valid only for the event, date and session stated.

• Each ticket admits one person unless otherwise stated.

• Late arrival or missed attendance does not automatically entitle the holder to a refund.

• House of Arts may amend event schedules where operationally necessary.

• House of Arts reserves the right to substitute speakers, artists, performers, facilitators, venues, timings or programme content where reasonably necessary.

• Failure to attend an Event, late arrival or refusal of entry due to non-compliance with these Terms shall not entitle the Ticket Holder to a refund or exchange, except where required by applicable law.

• Admission and re-entry are subject to the conditions applicable to the relevant Event.

• Certain Events, workshops, exhibitions or programmes may be subject to minimum or maximum age requirements or other eligibility criteria. House of Arts reserves the right to refuse admission where such requirements are not met.